Frequently Asked Questions

Can I get fibre at my business?

It depends on coverage at your address. Send us your address and we will check which fibre options are available.

Can I keep my existing phone numbers if I move to VoIP?

In most cases, yes. Numbers can usually be ported to a new provider; we will confirm for your specific numbers.

What is the difference between a cloud PBX and an onsite PBX?

A cloud PBX is hosted for you, so there is no phone system hardware at your office. An onsite PBX runs on equipment at your premises. Both can offer similar features.

Will my phones work during load shedding?

With a cloud PBX, staff can use mobile apps on their phones when office power is down. Onsite systems need backup power such as a UPS. We can advise on the best setup.

Is my data backed up if I use Microsoft 365?

Microsoft keeps the service running, but a separate backup protects you from accidental deletion, ransomware and lost data. We can set this up.

How do I log a support request?

Call 063 695 4358 or email admin@collabolink.co.za with your name, company and a short description of the problem.

Still have a question?

Call us on 063 695 4358 or email admin@collabolink.co.za and we will get back to you.